Privacy Policy

This Privacy Policy explains how ReanneQ Sdn. Bhd. (“ReanneQ”, “OUSON”, “we”, “us” or “our”) collects, uses, stores and protects personal information when you use the OUSON Health mobile application and related services (“OUSON Health” or the “App”).

Depending on how you use OUSON Health, we may collect the following categories of information.

We collect information when you:

• Create or manage an OUSON Health account
• Enter, edit or delete a health measurement
• Sign in using an available authentication method
• Contact our support team
• Use the App and its features
• Submit feedback or report a technical problem

We use personal information to:

• Create and manage your account
• Save and display your health records
• Show your measurement history and trends
• Authenticate your identity
• Maintain the security of the App
• Provide customer and technical support
• Diagnose errors and improve App performance
• Comply with applicable legal obligations

OUSON Health is intended to help users manually record, organise and review personal health measurements.

OUSON Health may use third-party service providers to operate and maintain the App.

These providers may process information only as reasonably necessary to provide their services to us and are expected to implement appropriate safeguards.

We do not sell or rent your personal information.

We may share information only:

• With service providers necessary to operate OUSON Health
• When required by applicable law, court order or regulatory authority
• To investigate fraud, misuse, security incidents or violations
• As part of a corporate restructuring, subject to appropriate data-protection measures
• When you provide explicit consent

We retain account and health information while your OUSON Health account remains active or for as long as reasonably necessary to provide the service.

When you delete your account, we will delete or anonymise personal information associated with the account, except where retention is reasonably required for legal, security, fraud-prevention or regulatory purposes.

Backup copies may remain temporarily within secured backup systems until they are overwritten according to the applicable backup cycle.

You may request deletion of your OUSON Health account and associated data through:

You may also submit an account deletion request using our public account deletion page or by contacting OUSON Health Support.

Deleting your account will normally delete:

• Your OUSON Health account
• Your profile information
• Health measurements associated with your account
• Personal notes associated with those measurements

Subject to applicable law, you may request to:

• Access personal information held about you
• Correct inaccurate personal information
• Delete your account and associated data
• Withdraw consent where processing relies on consent
• Ask questions about how your information is handled

Requests may be sent to support@ouson.com.my . We may need to verify your identity before processing a request.

We use reasonable administrative, technical and organisational safeguards intended to protect personal information.

However, no online service, transmission method or storage system can guarantee absolute security.

OUSON Health is not intended for independent use by children under the minimum age required by applicable law.

Where health information concerning a child is entered, it should be managed by a parent, legal guardian or authorised adult where required by law.

We do not knowingly collect personal information directly from children without the required permission.

OUSON Health may contain links to websites or services operated by third parties. Their privacy practices are governed by their own policies, and we are not responsible for their content or privacy practices.

We may update this Privacy Policy when our services, technology or legal obligations change.

The updated version will be posted on this page with a revised “Last updated” date. Where appropriate, we may also provide notice within the App.