Support Email
support@ouson.com.myOUSON HEALTH
How Can We Help?
Get support for your OUSON Health account, measurements, privacy requests and technical issues.
Email OUSON Support
support@ouson.com.my
Support Hours
Monday to Friday 9:00 AM to 5:00 PMTime Zone
Malaysia Time Excluding public holidaysSupport Topics
What We Can Help With
Our support team can assist with common account, measurement and technical enquiries.Account Access
Help with account registration, login, email verification and password reset.
Health Measurements
Assistance with adding, editing, viewing or managing your health measurements.
Privacy and Data
Questions about personal information, privacy, account deletion and data deletion.
Technical Support
Help with errors, unexpected behaviour, app performance and compatibility issues.
App Feedback
Share suggestions, report usability concerns or provide feedback about OUSON Health.
Account Deletion
Request permanent deletion of your account and associated personal health records.
Technical Issue
Help Us Understand the Problem
When reporting a technical issue, please include the information below. This helps our support team investigate the issue more efficiently.
01
Your phone model
02
Your iOS or Android version
03
Your OUSON Health App version
04
A brief description of the issue
05
A screenshot, where appropriate
06
The steps taken before the issue occurred
Protect Your Personal Information
Please do not send passwords, one-time verification codes, full identification documents or unnecessary sensitive health information by email.
Account and Data
Need to Delete Your Account?
You may request permanent deletion of your OUSON Health account and associated data.Important Medical Notice