CARE AFTER YOUR PURCHASE

Warranty claims
We’re here to help

Tell us about your device and what happened.
We’ll help you with the next steps.

Start a claimChat with us
Read our Warranty Policy
Illustration of a warranty claim being reviewed by OUSON support

Support from OUSON

A team here to help you.

A clear place to start

Your device. Your details. Your claim.

Stay in touch

Arrange the next steps via WhatsApp.

LET’S START WITH THE DETAILS

Your warranty claim

Please provide the details below so we can assist you better.

Care from the OUSON team

Before you begin

Registered warranty, proof of purchase and your device details.

01Register your warrantyRegister first
02Have your order details readyOrder ID or purchase invoice
03Find your serial number
Read the full preparation notes
  1. Complete your OUSON product warranty registration before making a claim.
  2. You will receive an email confirmation once your warranty registration is complete and approved.
  3. For purchases from another reseller, a copy of the purchase invoice is required as proof of purchase. Have it ready to provide to our team.
  4. For purchases from REANNEQ SDN BHD or an OUSON Official Store, provide the correct order ID.
  5. Your warranty is void if the information provided is incomplete.
  6. Please read and understand the full Warranty Policy before proceeding. Read Warranty Policy

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WHAT HAPPENS NEXT

We’ll take it from here
Together with you

  1. 01

    Submit your claim

    Share your contact, product and problem details.

  2. 02

    Contact our team

    Message us on WhatsApp after submitting. Our team will help arrange the next steps.

  3. 03

    Prepare your return, if needed

    When returning an item, include your order ID, username, phone number, return address and reason for return.

Need help before you start?

Talk to the OUSON team at +6011-3333 8028.

Chat on WhatsApp